All Systems Operational

About This Site

This is Clarkson University's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here. As always, if you are experiencing any issues with any University IT systems, don't hesitate to get in touch with us: 315-268-HELP or helpdesk@clarkson.edu.

Note that the Office of Information Technology performs routine maintenance Tuesday, Wednesday and Thursday mornings between 4:00 AM and 7:30AM ET. During these times, some systems, services or networks may be unavailable.

Campus Network Operational
Wired Data Network Operational
Wireless Network Operational
Internet Connection Operational
DNS / DHCP Operational
VPN Operational
Google Cloud Platform Google Cloud DNS Operational
AWS route53 Operational
Collaboration and Sharing Services Operational
AD Shared Drives ? Operational
Confluence Operational
EMS Room Scheduling ? Operational
Filedrop Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Nolij Operational
OneNote Online ? Operational
Microsoft OneDrive ? Operational
myFiles ? Operational
Zoom Cloud Recording Operational
Zoom Meetings Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Connector for Cisco Operational
Google Apps Groups Operational
Zoom Zoom Chat Operational
Zoom Live Streaming Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Phone Operational
CRM Applications Operational
Admissions Management ? Operational
Datacenter Services Operational
Datacenter UPS & Power Distribution ? Operational
Power Generation Operational
Cooling Infrastructure Operational
Email Services Operational
Google Apps Gmail ? Operational
Listserve Operational
Bulk Mail Service ? Operational
AWS ses-us-east-1 Operational
Financial Applications Operational
PeopleSoft Finance Operational
HR Applications Operational
Benefits Administration Operational
PeopleSoft HR Operational
Timecard Management ? Operational
Talent Acquisition System ? Operational
Identity & Access Management Services Operational
Active Directory Operational
Central Authentication Service ? Operational
ADFS ? Operational
Duo Push Delivery Operational
Duo Core Authentication Service Operational
Duo Cloud PKI Operational
SetPassword Operational
Service Management Applications Operational
Request Tracker Operational
Slack Messaging Operational
Teaching and Learning Platforms Operational
Echo360 ? Operational
Moodle Operational
Adobe Connect Operational
myCU Operational
Turn-it-In ? Operational
Telecommunications Services Operational
Campus Phone System ? Operational
Electronic Faxing ? Operational
Capital Region Campus Telephone System ? Operational
Web Services Operational
Intranet Operational
University Website Operational
Security Services Operational
Card Access System ? Operational
Security Cameras Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2021
Completed - The scheduled maintenance has been completed.
Jun 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:01 EDT
Scheduled - To wrap up the migration to the new telephone system, OIT staff will be performing some required maintenance to ensure the stability and availability of the system going forward. Intermittent outages of dialtone to desk sets in the CRC building will occur during this period. Life safety lines will not be affected.
Jun 23, 15:03 EDT
Jun 23, 2021
Resolved - The system is fully functional. Anyone who has questions or concerns regarding their office telephone or voicemail should contact the IT HelpDesk for assistance. Thank you for your patience and flexibility while OIT staff have returned the system to full service!
Jun 23, 15:01 EDT
Monitoring - All customers and lines have been moved to the new system, faxing is online.

We will continue to address specific desk-set requests on an as-needed basis but the essential functions are all in place. Will continue to monitor closely for issues.
Jun 22, 16:28 EDT
Update - We are continuing to work on a fix for this issue.
Jun 22, 08:15 EDT
Update - Half of desk set extensions are now fully functional and all lines are now receiving voicemail that is then forwarded to the appropriate email box.

The remaining desk sets will be coming online soon and FAX lines will also be addressed.

911 service in the CRC building is fully restored and calls are routed to the correct dispatch center.
Jun 21, 22:19 EDT
Update - Some extensions are receiving inbound calls and have new voicemail boxes set up. Work continues to get the remaining lines ready and sort out some irregularities in accessing and leaving messages.
Jun 20, 20:34 EDT
Update - Work continues on the transition. Many voicemail boxes have been created and the first steps to accepting inbound calls back at CRC extensions have been completed.
Jun 20, 07:59 EDT
Update - Work continues on the replacement system. Today, preparations for creating voicemail boxes for all lines will be completed and configuration for directly receiving calls to the new system will be made.

Work will also continue on adapting some of the existing desk telephones to the new system.
Jun 19, 08:16 EDT
Update - This afternoon, OIT staff brought a replacement phone system online at the CRC. About half of desk telephones have been swapped for new hardware and can now place calls to and receive calls from Potsdam campus telephone extensions.

Over the weekend, work will continue to prepare the remaining desk sets, provision voicemail boxes and ready the system for once again directly receiving calls from off campus in the early part of next week.

In the meantime, the stop-gap measure of directing all calls to just a a couple of extensions remains in place, accepting voicemails through the weekend.
Jun 18, 19:16 EDT
Update - Overnight, OIT staff prepared a collection of hardware for transition from the Potsdam to CRC Campus. A short time ago, that hardware arrived safely in Schenectady. This afternoon, the equipment will be installed so that configuration can begin and proceed through the weekend.
Jun 18, 12:54 EDT
Identified - Last evening, the phone switch that services our CRC campus experienced a catastrophic failure impacting all inbound and outbound calls. Our technical staff are working around the clock to expedite a replacement. As a temporary workaround, all inbound calls to 518-631-98xx are being rerouted to a single answering point. Messages will be taken and shared with the intended recipient via email. Outbound calling is inoperable. The life-safety telephone lines (ie. elevator phone and building fire alarm system) are not impacted by this outage.

It is expected that this situation may continue for several days. We appreciate your patience and understanding as we work diligently to replace the impacted equipment and restore services.
Jun 18, 08:58 EDT
Jun 22, 2021
Jun 21, 2021
Jun 20, 2021
Jun 19, 2021
Jun 18, 2021
Completed - The scheduled maintenance has been completed.
Jun 18, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:30 EDT
Scheduled - One of Clarkson's ISP's will be performing routine maintenance on their equipment that may cause intermittent outages on two of Clarkson's three links to the Internet.
Jun 17, 12:43 EDT
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.